70%
of enquiries resolved automatically
Stop answering the same questions
The average UK small business receives 50–200 support enquiries per week. Most are variations of the same 15 questions — pricing, availability, delivery times, returns policies. Every hour your team spends on these is an hour not spent growing your business.
MBot's AI customer support chatbot reads every enquiry, understands the intent, and sends an accurate, personalised reply instantly. Not a script bot — an AI trained on your specific business, so every answer is relevant and accurate.
How MBot handles customer support
1
Customer sends a message
Via your website chat widget, WhatsApp or email. Any time of day or night.
2
MBot reads and understands it
The AI classifies the enquiry and checks your knowledge base for the right answer.
3
Replies instantly or escalates
High-confidence replies send automatically. Low-confidence ones go to your team with full context.
4
Logs everything to your CRM
Every conversation is logged automatically — no manual data entry, no lost enquiries.
Read more about the ROI in our AI chatbot ROI guide, or see how AI workflow automation can extend this further across your operations.
Frequently asked questions
What is an AI customer support chatbot?
An AI customer support chatbot automatically reads and responds to customer enquiries — on your website, WhatsApp or email — using a knowledge base trained on your business. It resolves most queries instantly and escalates complex ones to your team.
How accurate is the AI chatbot?
We use a confidence scoring system. If MBot isn't confident enough in a response, it flags the conversation for a human rather than guessing. Accuracy improves month on month as we tune the knowledge base.
Which channels does the customer support chatbot work on?
MBot works on your website (chat widget), WhatsApp Business, and can be connected to your email inbox. We recommend starting with one channel and expanding as you grow.
How long does setup take?
Most MBot customer support chatbots are live within 2 weeks. Week one: knowledge base build. Week two: build, test and deploy.
Will it replace my customer service team?
No — MBot handles the repetitive, predictable queries (typically 60–80% of volume), freeing your team to focus on complex cases that need human judgment.
Ready to get started?
Free 30-minute strategy call — no obligation. Based in St Albans, Hertfordshire.