70%
of support queries automated
£0.50
Cost per AI interaction vs £6 human
24/7
Support, even during peak season
E-commerce support is repetitive — and expensive
The majority of e-commerce support queries are predictable: "Where is my order?", "How do I return this?", "Is this in stock?", "When will it arrive?". Every one of these queries that a human handles costs time and money that doesn't need to be spent.
MBot handles all of these automatically — integrated with your WooCommerce or Shopify store, looking up real-time order data and guiding customers through processes without any human involvement. Your team handles only the genuine exceptions.
What MBot handles for e-commerce stores
📦
Order tracking
Real-time order status from your store. Customers get accurate updates instantly, 24/7.
🔄
Returns & refunds
Step-by-step returns guidance, eligibility checks and request logging — automatically.
🛍️
Product questions
Answers product questions, stock availability and compatibility queries from your catalogue.
🚚
Delivery information
Delivery timescales, shipping options and cut-off times — accurate answers every time.
Also see our e-commerce website development service — we can build your store and add MBot at the same time, giving you a fully automated e-commerce operation from day one.
Frequently asked questions
What can an e-commerce chatbot handle?
An e-commerce chatbot can handle order status enquiries, returns and refund requests, product questions, delivery information, stock availability and complaint triage — automatically, without your team needing to get involved.
Can MBot check order status in real time?
Yes. MBot can integrate with your e-commerce platform (WooCommerce, Shopify etc.) to look up order status in real time and give customers accurate, up-to-date information about their order.
How does MBot handle returns?
MBot guides customers through your returns process step by step — checking eligibility, generating a returns label reference and logging the request. Complex cases are escalated to your team with full context.
Which e-commerce platforms does MBot work with?
MBot integrates with WooCommerce, Shopify, Magento and most other e-commerce platforms. It works on your website chat widget and can also be deployed on WhatsApp Business.
How much money can an e-commerce chatbot save?
E-commerce businesses typically receive 200–500 support enquiries per week. Automating 70% of these at £0.50 per automated interaction versus £6 for a human agent generates significant monthly savings. Book a free call for a tailored ROI estimate.
Ready to get started?
Free 30-minute strategy call — no obligation. Based in St Albans, Hertfordshire.