MS IT Solutions
01727 000 000 sales@msitsolutions.co.uk Back to main site
Introducing MBot

Your business,
always on.

MBot is an AI chatbot built for UK small businesses. It answers customer questions 24/7, qualifies leads and books appointments — so you never miss an opportunity, even when your team is off.

Live in 2 weeks
Powered by advanced AI
No lock-in
UK-based support
MBot
Online · Powered by MS IT Solutions
Ask me anything...
24/7Always available — even at 3am
70%of enquiries handled automatically
<5saverage response time
2 wksfrom kickoff to live on your site

Up and running in 4 simple steps.

We handle everything. You just provide the knowledge about your business — we do the rest.

01
🧠

We learn your business

We gather your FAQs, services, pricing, policies and tone of voice. This becomes MBot's knowledge base — the brain behind every answer.

02
🎨

We brand it to you

MBot is styled to match your website — your colours, your name, your personality. Visitors won't know it's AI unless you tell them.

03
🔌

We install it on your site

One line of code added to your website. Works on any platform — WordPress, Wix, Squarespace, custom HTML. Takes minutes to install.

04
📈

We tune and improve

We review MBot's conversations monthly, improve its answers and add new knowledge as your business grows. Better every month.

Everything your customers need.
Nothing you have to manage.

MBot is powered by Anthropic's advanced AI — one of the world's most accurate and safe language models.

💬

Instant answers 24/7

MBot responds to customer questions in under 5 seconds — at midnight, on weekends, on bank holidays. Your business never sleeps.

🎯

Lead qualification

MBot asks the right questions to qualify visitors, collect contact details and route warm leads directly to your CRM or inbox.

📅

Appointment booking

Integrates with your calendar to let customers book, reschedule and cancel appointments directly through the chat — no back-and-forth emails.

🧠

Trained on your business

MBot knows your products, services, pricing, policies and FAQs. Every answer is accurate to your business — not a generic AI response.

🚨

Smart escalation

When MBot can't answer confidently, it flags the conversation for your team — via email, Slack or your helpdesk. Nothing falls through the cracks.

🎨

Fully branded

Custom name, colours, avatar and tone of voice. MBot looks and sounds like a natural part of your website — not a generic chatbot widget.

📊

Monthly reporting

Every month we send you a summary of conversations, common questions and leads captured — so you know exactly what MBot is doing for you.

🔒

GDPR compliant

Built on our AI API which does not train on your customer data. UK or EU server hosting available. Full data protection review included.

🔌

Integrates with your tools

Connects to HubSpot, Mailchimp, Notion, Slack, Google Calendar, Airtable and more — your leads flow straight into your existing systems.

Built for every UK small business.

MBot works across industries — trained on your specific knowledge so it's always relevant to your customers.

🏥

Healthcare & Clinics

Book appointments, answer patient FAQs, handle prescription queries

⚖️

Professional Services

Qualify leads, explain services, book consultations around the clock

🎯

Recruitment Agencies

Screen candidates, answer job queries, capture applicant details automatically

🛒

E-commerce Stores

Handle order queries, returns, product questions and delivery updates

🏠

Estate Agents

Qualify buyers and renters, book viewings and answer property questions

Why MBot beats generic chatbots.

Most chatbot tools are rigid, expensive and generic. MBot is trained on your business, managed for you and priced for small businesses.

Feature MBot Generic chatbots
(Intercom, Tidio etc.)
Human support only
Available 24/7
Trained on your specific businessPartial
Powered by advanced AI (not rules)Some
Fully managed for you
Branded to your businessLimited
Lead capture & CRM integrationPaid add-onManual
GDPR compliant (UK)Varies
UK-based support team
Monthly improvement & tuning
"

We were losing leads every evening and weekend when our team was offline. MBot changed that completely — it now handles the first conversation with every visitor, qualifies them and books calls straight into our diary. It paid for itself in the first month.

— Placeholder · Replace with your first MBot client's quote

Get MBot working for your business today.

Tell us a bit about your business and we'll be in touch within 4 hours to discuss how MBot can work for you. Free consultation — no obligation.

Free 30-minute consultation call
Custom demo built for your industry
Fixed setup price — no hourly fees
Live on your site within 2 weeks
Cancel anytime — no lock-in contracts

Request your free MBot demo

We'll build a custom demo for your business — completely free.

We respond within 4 hours · No spam · No obligation

Common questions about MBot.

What makes MBot different from a regular chatbot?
Most chatbots follow rigid scripts — if a customer asks something unexpected, they get a dead end. MBot is powered by advanced AI, so it understands natural language and can answer questions it hasn't been specifically programmed for, using knowledge of your business. It thinks, not just pattern-matches.
How long does it take to set up?
Most MBot installations are live within 2 weeks. The first week we learn your business and build the knowledge base. The second week we build, brand and test MBot. We don't go live until you're completely happy with how it's performing.
Will MBot give wrong answers to my customers?
MBot uses a confidence scoring system. If it isn't certain about an answer, it tells the customer it will get someone to help them — and alerts your team immediately. It never guesses. Over time, as we tune the knowledge base, its accuracy keeps improving.
Which website platforms does MBot work on?
MBot works on any website — WordPress, Wix, Squarespace, Shopify, custom HTML and more. Installation is a single line of code added to your site, which takes about 5 minutes.
Is MBot GDPR compliant?
Yes. MBot is built on our AI API, which does not use your customer conversations to train AI models. We conduct a data protection review before every project, and all data can be hosted on UK or EU servers. We're happy to sign an NDA before any work begins.
What happens to the leads MBot captures?
MBot can send leads directly to your email, CRM (HubSpot, Notion etc.), Slack or any other tool you use. Every conversation is also logged so you have a full record of what customers asked and what MBot told them.
Can I see a demo before committing?
Absolutely — fill in the form above and we'll build a custom MBot demo specifically for your industry and business. The demo is completely free and there's no obligation to proceed.