2bn+
WhatsApp users worldwide
98%
WhatsApp message open rate
24/7
Automated customer support
Why your customers want WhatsApp
WhatsApp is the UK's most widely used messaging app — your customers are already on it every day. A WhatsApp chatbot meets them exactly where they are, with instant, intelligent responses that feel like a natural conversation.
Compare that to a website contact form — visitors have to find it, fill it in, and wait for an email. With WhatsApp, they message you in seconds, get an answer in seconds, and you capture the lead automatically.
What MBot can do on WhatsApp
💬
Answer customer questions
Trained on your business — prices, services, FAQs, policies — and answers accurately, instantly, in a conversational tone.
🎯
Qualify inbound leads
Asks the right qualifying questions, collects contact details and routes hot leads to your team immediately.
📅
Book appointments
Integrates with your calendar so customers can book, reschedule and cancel directly through WhatsApp.
🚨
Smart escalation
When MBot can't answer confidently, it flags the conversation to your team via email or Slack — nothing falls through.
Industries we serve
MBot's WhatsApp chatbot works across sectors. Healthcare clinics use it for appointment booking and patient FAQs. Recruitment agencies use it to screen candidates and answer vacancy questions. E-commerce businesses use it for order updates and returns. Professional service firms use it to qualify enquiries and book consultations.
Whatever your business, if your customers message you — they'll message you on WhatsApp. Our St Albans team will build, brand and manage MBot for you, fully trained on your specific business. Live in 2 weeks.
Frequently asked questions
What is a WhatsApp chatbot?
A WhatsApp chatbot is an AI assistant that communicates with your customers through WhatsApp Business. It can answer questions, qualify leads, send booking confirmations and handle support queries — automatically, 24 hours a day.
How does MBot work on WhatsApp?
MBot connects to your WhatsApp Business account via the official WhatsApp Business API. We train it on your specific business — your services, prices, FAQs and tone — and it handles conversations automatically, escalating to a human when needed.
Do I need a WhatsApp Business account?
Yes, you need a WhatsApp Business account. We handle the setup and verification process as part of the MBot installation. Most businesses are up and running within 2 weeks.
How much does a WhatsApp chatbot cost?
MBot on WhatsApp starts at £1,500 setup plus £300/month. This covers the AI, WhatsApp Business API integration, training, testing and monthly management. Book a free call for a tailored quote.
Is a WhatsApp chatbot GDPR compliant?
Yes. We use the official WhatsApp Business API, and our AI does not train on your customer conversations. We conduct a data protection review before every project.
Ready to get started?
Free 30-minute strategy call — no obligation. Based in St Albans, Hertfordshire.