🤖 AI Automation Agency · St Albans, UK

Automate Your Business.
Free Your Team.

We build AI automation systems, SupportDesk and custom software that help UK small businesses save time, handle more customers and grow — without growing headcount.

Book Free Demo → See Pricing
✓ Free 30-min strategy call
✓ No lock-in contracts
✓ Based in St Albans
✓ Live in 1–2 weeks
SupportDesk — AI Ticket Dashboard
📊 Dashboard
🎫 Tickets
💬 Live Chat
👥 Contacts
📧 Campaigns
📚 Knowledge Base
📈 Analytics
47
Tickets today
68%
AI resolved
3
Need review
94%
CSAT
AI repliedWhere is my order #4521? — sarah@example.com2m ago
Human reviewI want to escalate this — tom@co.uk14m ago
AI repliedHow do I reset my password? — user@mail.com28m ago
ResolvedSubscription refund query — kate@shop.io1hr ago
70%
Average reduction in manual support time
<60s
Average AI response time on tickets
24/7
Automation running while you sleep
10+
Years UK IT and automation experience
Flagship Product
SupportDesk

AI-powered customer support. From £79/month.

SupportDesk handles your customer tickets, live chat, CRM and email campaigns — all in one platform. The AI resolves 60%+ of enquiries automatically. Your team handles the rest.

  • AI resolves tickets 24/7 using your Knowledge Base
  • Live chat widget for your website (Growth+)
  • Built-in CRM, campaigns and email workflows
  • Lead capture forms with automatic nurture sequences
  • WhatsApp Business channel (Scale plan)
  • Monthly analytics report delivered to your inbox
Explore SupportDesk → Book a demo

Plans from £79/month · No lock-in · Live in 48 hours

🎯
SupportDesk
● AI online · 3 agents active
68%
AI resolution rate
94%
CSAT score
47
Tickets today
3
Need human review
AI repliedPassword reset request · 2 mins ago
AI repliedOrder status query · 9 mins ago
Human reviewRefund escalation · 14 mins ago
Resolved ✓Billing enquiry · 1 hour ago
Also from MS IT Solutions

Everything else your business needs.

⚙️

AI Workflow Automation

n8n-powered workflows that connect your email, CRM, website and WhatsApp into one smart system — running 24/7 without anyone managing them.

Learn more →
☁️

SaaS & Custom Software

From bespoke business tools to full multi-tenant SaaS platforms. Fixed price, no surprises, you own everything we build.

Learn more →
🌐

Cloud & Hosting

Secure UK cloud infrastructure on AWS, Azure and Google Cloud via our sister brand Maroon Hosting. 99.9% uptime guaranteed.

Learn more →

Also: Chatbot Development · Generative AI · E-commerce

SupportDesk pricing

Simple, transparent pricing.

No setup fee. No lock-in. Live in 48 hours.

Startup
£79/mo
Perfect for small businesses getting started.
  • 100 tickets/month
  • AI ticket resolution
  • 10 KB articles
  • SLA policies
  • Email channel
  • Live chat
Get started
Starter
£149/mo
For growing businesses needing email support + marketing.
  • 500 tickets/month
  • Unlimited KB articles
  • Email + webform
  • CRM & campaigns
  • Lead capture forms
  • Live chat
Get started
Most popular
Growth
£299/mo
For businesses that want live chat and higher volumes.
  • 2,000 tickets/month
  • Everything in Starter
  • Live chat widget
  • Lead scoring
  • Priority support
  • WhatsApp
Get started
Scale
£599/mo
Unlimited tickets, WhatsApp and white-label.
  • Unlimited tickets
  • WhatsApp channel
  • Custom domain
  • Dedicated manager
  • API access
  • Annual billing
Get started

All plans include free onboarding · Full feature comparison →

Why MS IT Solutions

Built in St Albans. Trusted across the UK.

📍

Local UK team

You speak to a real person. We're based in St Albans and available, accountable and understand the UK market.

🤖

Enterprise-grade AI

Powered by the same AI used by enterprise organisations — built and configured for small business budgets.

🔓

No lock-in

We build on open tools. You own everything we build. One month's notice to cancel — nothing more.

💰

Fixed pricing

You know the cost before we start. No hourly billing, no scope creep, no surprise invoices.

Ready to automate your business?

Book a free 30-minute strategy call. We'll show you exactly what AI can do for your business — whether you work with us or not.

Book Free Demo → Explore SupportDesk

📍 St Albans, Hertfordshire · 07557 794 546 · sales@msitsolutions.co.uk