SupportDesk uses AI to resolve customer tickets, manage live chat, capture leads and run email campaigns — all in one platform. Your team only handles what the AI can't.
👆 Click a tab above to see how each part of SupportDesk works
SupportDesk combines AI support automation with the business tools that sit around it — so you're not juggling five different subscriptions.
See the full feature catalogue →
The AI reads every incoming ticket, searches your Knowledge Base, and sends an accurate reply automatically. Tickets the AI can't handle are routed to your team.
All plansA branded chat widget for your website. The AI handles visitors in real-time — and escalates to your team when a human touch is needed.
Growth+The AI's brain. Add FAQs and articles manually, or upload a PDF and let the AI create articles automatically. More articles = higher resolution rate.
All plansEvery customer who contacts you gets a contact record automatically — with their full ticket history, tags, notes and total spend tracked in one place.
All plansSend broadcast emails to segments of your contacts. Opens and clicks are tracked and feed each contact's lead score automatically.
Starter+Build drip email sequences — welcome series, nurture campaigns, win-back flows. Contacts enrol automatically by tag or lead score.
Starter+Embeddable forms that create a contact, assign a tag, and trigger a workflow automatically — turning form submissions into nurtured leads.
Starter+Track AI resolution rate, SLA compliance, CSAT score and ticket volume over time. Monthly performance reports land in your inbox automatically.
All plansSet first-response and resolution time targets. SupportDesk alerts you by email when a ticket is at risk of breaching — before it's too late.
All plansDefine rules that bypass the AI entirely — legal threats, high-value refunds, GDPR requests. These go straight to human review, every time.
All plansImprove, shorten, rewrite tone, or translate any email to French or Spanish with one click — available anywhere you write in SupportDesk.
All plansLet customers contact you via WhatsApp Business. Messages become tickets and the AI handles them the same way as email.
Scale onlyVia email, your web form, live chat or WhatsApp — all channels feed into one inbox.
The AI understands the question, checks your Knowledge Base, and decides whether it can respond or needs to escalate.
Confident answers go out automatically. Uncertain, sensitive or rule-matched tickets go to your human review queue with full context.
When resolved, the customer gets a one-click satisfaction survey. Results feed your monthly analytics report automatically.
Click each stage to see what SupportDesk is doing behind the scenes.
Same platform, different starting point — here's how businesses like yours typically use it.
Manage customers, enquiries, sales and support without juggling five different tools.
See how it works →Manage clients, tickets, hosting renewals, invoices and technical support in one place.
See how it works →Manage website clients, ongoing projects, support requests and recurring services.
See how it works →Manage leads, appointments, customers and client communications end-to-end.
See how it works →Replace disconnected spreadsheets and apps with one platform that scales with you.
See how it works →Manage multiple customers at once and automate each one's client journey.
See how it works →No setup fee. No lock-in. Annual billing available.
All plans include a free onboarding call. Annual billing available — no setup fee.
A look under the hood at how SupportDesk decides when to reply automatically and when to escalate.
What kind of return small UK businesses typically see from adding AI-handled support and chat.
A practical cost and capability comparison for businesses weighing up their next support hire.
Go beyond support — automate your entire business with n8n-powered workflows connecting every tool you use.
Specialist AI lead qualification and candidate screening for UK recruitment agencies.
Automate client intake and enquiry qualification for accountants, solicitors and consultants.
Need something beyond SupportDesk? We build fully bespoke AI chatbots for any use case.
Book a free 30-minute demo and we'll show you SupportDesk live — with your own business as the example. No obligation.
📍 Based in St Albans, Hertfordshire · 07557 794 546 · sales@msitsolutions.co.uk