No setup fee. No lock-in contracts. Cancel or change plan any time — annual billing available at a discount.
All plans include a free onboarding call. Annual billing available — no setup fee.
Tell us what you are, and we'll point you to the right starting plan.
| Feature | Startup £79 | Starter £149 | Growth £299 | Scale £599 |
|---|---|---|---|---|
| Tickets per month | 100 | 500 | 2,000 | Unlimited |
| AI ticket resolution | ✓ | ✓ | ✓ | ✓ |
| Knowledge Base articles | Up to 10 | Unlimited | Unlimited | Unlimited |
| Customer portal | ✓ | ✓ | ✓ | ✓ |
| SLA policies & escalation rules | ✓ | ✓ | ✓ | ✓ |
| Team members | 3 | 5 | 10 | Unlimited |
| Email + webform channels | – | ✓ | ✓ | ✓ |
| CRM & contacts | – | ✓ | ✓ | ✓ |
| Email campaigns | – | ✓ | ✓ | ✓ |
| Automated workflows | – | ✓ | ✓ | ✓ |
| Lead capture forms | – | ✓ | ✓ | ✓ |
| AI writing assistant | – | ✓ | ✓ | ✓ |
| Live chat widget | – | – | ✓ | ✓ |
| Lead scoring | – | – | ✓ | ✓ |
| Priority support | – | – | ✓ | ✓ |
| WhatsApp Business channel | – | – | – | ✓ |
| Custom domain (white-label) | – | – | – | ✓ |
| API access & custom integrations | – | – | – | ✓ |
| Dedicated account manager | – | – | – | ✓ |
Book a free 30-minute demo and we'll help you pick the right plan for where your business is right now.
📍 Based in St Albans, Hertfordshire · 07557 794 546 · sales@msitsolutions.co.uk