From first enquiry to renewal — every tool lives in one platform, grouped by what it actually does for your business.
Every customer who contacts you gets a record automatically, with full ticket history, notes and tags.
Contacts are scored by engagement automatically, so your team knows who to follow up with first.
Tailor customer records to match how your business actually works — no rigid templates.
Replies thread back into the ticket automatically — no portal login needed for your customers.
See when a sent email is opened or clicked, right on the customer's CRM timeline.
Let customers reach you on WhatsApp Business — messages become tickets automatically. (Scale plan)
Track deals from first enquiry through to won business, with a clear view of what's open.
Send quotes and invoices without leaving SupportDesk.
Never let an open quote go cold — automatic reminders keep deals moving.
The AI reads every ticket, checks your Knowledge Base, and sends an accurate reply automatically.
A self-serve space where customers can track their own tickets and history.
Set response-time targets, and route sensitive cases straight to a human, every time.
Keep track of what needs doing and who's doing it, linked to the customer it relates to.
Let customers book time with your team directly, without the email back-and-forth.
Keep a full record of every interaction, however it happened.
Build drip sequences — welcome series, nurture campaigns, win-back flows — that enrol contacts automatically.
Automate the follow-ups and reminders around every stage of the customer journey.
Define rules that bypass the AI entirely for legal, refund or GDPR-sensitive cases.
Confident answers go out automatically. Anything uncertain goes to your team, with full context.
Improve, shorten, change tone, or translate any email to French or Spanish with one click.
Surface which leads are worth following up first, based on engagement and behaviour.
Track AI resolution rate, SLA compliance, CSAT score and ticket volume over time.
See opens, clicks and engagement across every campaign you send.
A performance summary lands in your inbox automatically, every month.
Sync your calendar and inbox so nothing falls between two systems.
Capture leads from your website, or connect SupportDesk to anything else you use. (Scale plan)
Push SupportDesk events into your other systems in real time. (Scale plan)
Book a free 30-minute demo and we'll walk through every feature relevant to your business — no obligation.
📍 Based in St Albans, Hertfordshire · 07557 794 546 · sales@msitsolutions.co.uk