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🎧 24/7 · AI-Powered · UK Built

Customer support that never clocks off.

An AI chatbot that handles your customer support enquiries 24/7 — resolving FAQs instantly, logging tickets and only escalating to your team when a human is genuinely needed.

Get a Free Demo → See SupportDesk
✓ 70% of tickets resolved automatically
✓ Responds in under 60 seconds
✓ Live in 2 weeks
70%
of support tickets resolved automatically — no human needed
<60s
average response time, any time of day or night
24/7
always on — evenings, weekends and bank holidays
8hrs
average staff time saved per week by our clients
How it works

AI handles the routine. Your team handles the rest.

We train an AI on your products, policies and FAQs — then deploy it on your website, email or WhatsApp. When a customer sends a support message, the AI reads it, checks the knowledge base, and either resolves it instantly or escalates to your team with a full brief.

  • Trained on your specific products, policies and tone of voice
  • Resolves FAQs, troubleshooting queries and order questions instantly
  • Captures customer details and logs every interaction
  • Escalates sensitive or complex cases with a full context brief
  • Works on website chat, email, WhatsApp and social channels
  • Learns and improves monthly as we tune the knowledge base
Book a Free Demo →
How a ticket flows
📨 Customer message arrives
↓
🤖 AI reads, classifies & scores confidence
↓
High confidence
AI replies instantly
Low confidence
Human review
↓
✅ Resolved · CSAT sent · Analytics updated
Ready-made vs custom

Two ways to get AI customer support.

Fastest to launch
🎯

SupportDesk

Our ready-made AI help desk platform. Tickets, live chat, CRM and campaigns in one place. Live in 48 hours. From £79/month.

  • ✓Live in 48 hours
  • ✓Fixed monthly pricing from £79
  • ✓Includes CRM, campaigns & analytics
  • ✓No custom development needed
Explore SupportDesk →
⚙️

Custom Chatbot Build

Fully bespoke AI chatbot built around your specific workflows, integrations and brand voice. Ideal for complex or unique requirements.

  • ✓Built exactly to your requirements
  • ✓Integrates with any system or API
  • ✓You own the code outright
  • ✓From £1,500 setup + retainer
Get a Quote →
FAQ

Common questions.

Will the AI ever give wrong answers to customers?
We use confidence scoring. If the AI isn't confident enough in its response, the message is automatically flagged for a human rather than auto-replied. You set the threshold — so you're always in control of what gets sent automatically.
What channels can the chatbot work on?
Website live chat, email, WhatsApp Business and social media channels. All conversations flow into one unified inbox so nothing gets missed.
Does it integrate with our existing tools?
Almost certainly yes. We integrate with HubSpot, Zendesk, Intercom, Salesforce, Shopify, Gmail, Outlook and most common business tools. We'll confirm on the free discovery call.
How is customer data handled?
We use AI APIs that do not train on your customer data. All data can be hosted on UK or EU servers if required. We're happy to sign an NDA before any work begins.
What's the difference between SupportDesk and a custom chatbot?
SupportDesk is our ready-made platform — live in 48 hours, from £79/month, no development needed. A custom chatbot is built specifically for your business and requirements — ideal if you have unique workflows, specific integrations or want to own the code outright.
Related solutions

Also worth exploring.

SupportDesk →

Our ready-made AI help desk — tickets, live chat, CRM and campaigns from £79/month. Live in 48 hours.

Appointment Booking →

Let customers book, reschedule and cancel 24/7 — fully integrated with your calendar.

Lead Qualification →

Qualify inbound website leads automatically — capturing the right information before your team gets involved.

Ready to handle support 24/7 — without growing your team?

Book a free 30-minute demo. We'll show you exactly how AI customer support would work for your business.

Book Free Demo → Explore SupportDesk

📍 St Albans, Hertfordshire · 07557 794 546 · sales@msitsolutions.co.uk